I do not mean this to be a smear campaign. I just really can’t contain my disappointment with Banco De Oro’s system. The only proof I have that they find ways to serve their clients is their extended banking hours. Sadly, the three counts of personal discomforts I experienced transacting with them over shadows this fact.
Instance #1: ATM Account
I opened an ATM account with them and decided to apply it for online banking. They told me that application can be done on the internet. So I signed up when I arrived home only to discover that after filling up the online form, I have to print it out and submit it to any of their branches. Unfortunately, I don’t own a printer. So I thought that I’ll just go to the bank to ask for a form and fill it up there. They have no form. They told me that application can ONLY be done on the internet. So I looked for a computer shop, had the form printed out, returned to the bank to submit it, and they informed me that I just need to wait for an email informing me that my online banking is activated. That email my friends took three weeks…
Instance #2: Personal Loan
I accompanied a friend to complete the requirements for his approved personal loan. He decided to submit it in Cash & Carry and chose to open an account (with Cash Card as another option) to claim the money. However, after much discussion about payment methods with the bank personnel, he realized that it is more convenient to get it through Cash Card instead. Unfortunately, we have to apply for it in Mall of Asia. So, we went there and experienced another dissatisfactory service. They could not find in their system the details pertaining to the loan and when asked if they could call up the loan officer who contacted my friend, they said that they could not do that. So my friend had to call up the guy using his own cellphone and ranted his heart out. After much ado, the cash card was issued and he was told that the money will be credited after 3 working days which was supposedly last Monday. He won’t be getting it until Friday!
Instance #3: Credit Card
To cut the story short, I had four credit cards from different banks and BDO is the only bank I heard of that requires a credit card transaction slip as application requirement.
Have you experienced something similar with them or have they managed to stood up to their promise of finding ways that will work for you?